We've got a "breakfast room" off the back of the kitchen in our new house and so we decided to buy a table and chairs for it. We wanted something basic and practical, where we could sit and eat breakfast or Sam could do art and homework or where I could sit with my laptop if working from home.
We found a table and four chair set from Argos for a fairly reasonable price. And what's more, according to the website the item was in stock and could be delivered on Wednesday next week. Good so far.
So I filled in and submitted the online order form and then seconds later I received the email shown below:
Thank you for using argos.co.uk. This email is only an acknowledgement of
receipt of your order which has been passed to our team to be processed.
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Cat No Product Name Qty Price
981/0064 1 £4.95
Subtotal £4.95
A signature will be required for this delivery
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If a delivery date isn't shown above, a member of our customer service team
will contact you to arrange a suitable delivery day as soon as your goods
are ready to be dispatched.
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Unfortunately the following item(s) are now out of stock. This amount has
not been charged to your card. We are sorry for any inconvenience this
may cause. Please try again in a few days, as we should receive more
stock shortly.
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Cat No Product Name Qty Price
602/4602 New Mexico Solid Pine Table and 4 Chairs. 1 £199.99
Subtotal £199.99
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So one item went through fine and I was charged for it and it will apparently be delivered as planned. However, the second item - the table and chairs - was out of stock and the order for this cannot be fulfilled. The only problem is that the first item is the delivery charge for the second! I have been charged £4.95 for the delivery of the delivery of an out of stock item. I'm looking forward to the Argos delivery people asking me for a signature to prove that I have received delivery of the delivery of nothing.
